How to Apologize Politely

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Kaynak: AERA

Konular: İş Dünyası, Çalışma

if, dish, flip left, balance, wall run, very, carrot

Video Metni

Hello! Welcome to Michael's Better Business English.
This month, we're looking at a difficult but important topic in business:...
...How to apologize politely.
Now, this is a very difficult area for many Japanese business people...
...because it's very different culture to culture.
Traditional Japanese polite style, meaning uses lots of polite language and bowing...
...but it's quite different than say, Western style.
In countries such as America or Germany, apologizing is usually used rarely...
...and to indicate accepting personal responsibility.
So, you need to be careful when and how should you apologize when working with people from different cultures.
Some advice to help you in general though, when apologizing to Western business people.
Use these four steps.
First, apologize.
For example, "We are so sorry for the delay of the delivery."
Second, give a clear reason for the problem.
"This was due to a mistake in our factory."
Third, make an action clear that you will take in order to avoid the problem from happening again.
Example, "We are changing our factory production schedule to avoid any future delays."
And then finally, apologize again.
"Again, we'd like to apologize for this accident."
Use these four steps for a polite, clear, and effective apology.
Thank you and good luck!

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2012-04-17 Son 30 gün

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Kullanıcı Yorumları

- 20922이수진 tarihinde gönderildi 06 Eylül 2011 16:38:32
  :(
- 20922이수진 tarihinde gönderildi 06 Eylül 2011 16:37:52
  japan
  japan
  japan
- 20922이수진 tarihinde gönderildi 06 Eylül 2011 16:37:24
  kk
- 20922이수진 tarihinde gönderildi 06 Eylül 2011 16:35:30
  the boring prejudiced western man
- Alfie Butao tarihinde gönderildi 09 Şubat 2011 16:21:01
  we're the best!
- ynnus tarihinde gönderildi 26 Aralık 2010 21:30:25
  I'm curious... my friend and I took this test simultaneously and her Korean accent scored better than my English accent. Thoughts?
- Hana Doan tarihinde gönderildi 26 Aralık 2010 18:20:01
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- manhthang tarihinde gönderildi 25 Aralık 2010 01:57:19
  B good!
- minefe tarihinde gönderildi 24 Aralık 2010 01:11:50
  This exercize it's very worthwhile!
- quaint tarihinde gönderildi 20 Aralık 2010 23:02:44
  This video comes so timely，I just had a mistake and resulted the delay of delivery.Thanks for sharing this video.
- domiliu tarihinde gönderildi 16 Aralık 2010 10:31:51
  Great to know the apology culture!
- lovelystar tarihinde gönderildi 01 Aralık 2010 14:20:15
  ^_^niceB+
- lucky1 tarihinde gönderildi 30 Kasım 2010 10:45:47
  I am glad to get B score !
  Lucky 1
- Thao Truong tarihinde gönderildi 28 Kasım 2010 15:24:20
  it's so helpful in our working. Thanks.
- cloudy89 tarihinde gönderildi 27 Kasım 2010 23:16:51
  I got the A+. so good! but i think i need to try so much. I want to got maximum mark!hj
- tootics tarihinde gönderildi 27 Kasım 2010 00:30:43
  I got a B, how do I get better?
- oldenglish tarihinde gönderildi 26 Kasım 2010 12:18:19
  thankssssssssssssss
- jaeseok tarihinde gönderildi 24 Kasım 2010 17:04:39
  i got the A score. it's awesome!
  i'll try to do 30 mins a day
  i will do my best!~